How It Works
Building a team in SOS is an ongoing process that requires continuous effort and adaptation. SOS will assist and shadow you throughout each step, so you can lay a strong foundation and assemble a high-performing team capable of achieving your objectives and driving success in your business.
Steps in Building your Team
1
Free
Consultation
Let’s chat. We discuss your needs and hearing how SOS can help is the first step. We give you indicative costs, time frames, and tips on how to start the offshoring journey.
2
SOS Philippines
Take Over
Virtually meet our team – led by our Country Manager who works closely with the Talent Acquisition Team. Once you send us the job description, recruitment ramps up.
4
Time to Start
Onboarding
SOS commence the onboarding process. Making your new employee feel part of the bigger picture is something we do well. Remember, all the headaches with paperwork to appoint new staff is done by us.
3
You Get to
Choose the One
Suitably vetted candidates who make the short list are sent to you for final face to face review. Here is your opportunity to meet your potential new team member.
5
Induction and
Hand-over
After a brief on-site induction, your new employee is handed over to you, ready to take on their new job tasks.
6
Access the
Client Portal
Jump onto the Client Portal to seamlessly interact with SOS on all things related to your team. From signing off leave requests and accessing productivity reports to viewing calendars and arranging thank-you’s or staff acknowledgements, the Client Portal is your one-stop spot.
1
Free
Consultation
Let’s chat. We discuss your needs and hearing how SOS can help is the first step. We give you indicative costs, time frames, and tips on how to start the offshoring journey.
2
SOS Philippines
Take Over
Virtually meet our team – led by our Country Manager who works closely with the Talent Acquisition Team. Once you send us the job description, recruitment ramps up.
3
You Get to
Choose the One
Suitably vetted candidates who make the short list are sent to you for final face to face review. Here is your opportunity to meet your potential new team member.
4
Time to Start
Onboarding
SOS commence the onboarding process. Making your new employee feel part of the bigger picture is something we do well. Remember, all the headaches with paperwork to appoint new staff is done by us.
5
Induction and
Hand-over
After a brief on-site induction, your new employee is handed over to you, ready to take on their new job tasks.
6
Access the
Client Portal
Jump onto the Client Portal to seamlessly interact with SOS on all things related to your team. From signing off leave requests and accessing productivity reports to viewing calendars and arranging thank-you’s or staff acknowledgements, the Client Portal is your one-stop spot.
Recruitment and Acquisition
One of the most critical aspects of our relationship with you is recruitment, acquisition, people management and staff retention.
Our approach to hiring the best is based on a well tested yet simple process.
Job posting and sourcing applicants
Round 1 - vetting and suitability assessments
Initial Interview - done locally, no client engagement at this stage
Screening and testing
Round 2 - introduce short listed candidate to client
Client and incumbent interview via online video call
Wage negotiation, issue contract, and confirmation of employment (done by SOS)
Talent is sourced from a variety of avenues:
Top Talents
Sourcing and placing top talent with no-risk 2-month attrition guarantee, police checks, reference checks, and multiple competency assessments ensures your business is set up for success.
FINANCE & ACCOUNTING
- Accountant
- Tax Accountant
- Bookkeeper
- Loan Processor
- Accounts Receivable Officer
- Accounts Payable Officer
- Claims Processor
BACK OFFICE & ADMINISTRATION
- Virtual Assistant
- Executive Assistant
- Order Management
- Data Processor
INFORMATION TECHNOLOGY
- Help Desk Support
- QA Tester
- Software Developer
- Technical Support Specialist
- Project Manager
SALES & MARKETING
- Digital Marketing Specialist
- Graphic Designer
- Outbound/Inbound Sales Agent
- SEO Specialist
- Content Moderator
- Customer Service Agent
Price Guide
Here is a guide showing approximately how much money Shadow Office Solutions can help improve your bottom line. The candidate’s work experience and how well they fit your particular job description will determine the cost.
These price guides reflect approximate hourly rates in Australian Dollars (AUD). They factor in all associated expenditures, including employment expenses, hosting fees, mandatory government contributions, benefits, and applicable allowances.
Finance & Accounting
| Entry* | Intermediate* | Expert* | |
|---|---|---|---|
| Accountant | $11 | $12 | $15 |
| Tax Accountant | $12 | $14 | $16 |
| Bookkeeper | $10 | $12 | $14 |
| Loan Processor | $10 | $12 | $14 |
| Accounts Receivable Officer | $10 | $12 | $14 |
| Accounts Payable Officer | $10 | $12 | $14 |
| Claims Processor | $10 | $12 | $14 |
Back Office & Administration
| Entry* | Intermediate* | Expert* | |
|---|---|---|---|
| Virtual Assistant | $10 | $11 | $12 |
| Executive Assistant | $10 | $12 | $14 |
| Order Management | $10 | $11 | $12 |
| Data Processor | $10 | $12 | $14 |
Information Technology
| Entry* | Intermediate* | Expert* | |
|---|---|---|---|
| Help Desk Support | $11 | $13 | $14 |
| Quality Assurance Tester | $11 | $13 | $15 |
| Software Developer | $12 | $14 | $17 |
| Technical Support Specialist | $11 | $13 | $15 |
| Project Manager | $13 | $15 | $17 |
Sales & Marketing
| Entry* | Intermediate* | Expert* | |
|---|---|---|---|
| Digital Marketing Specialist | $10 | $12 | $15 |
| Graphic Designer | $12 | $13 | $15 |
| Inbound Sales Agent | $10 | $12 | $14 |
| Outbound Sales Agent | $10 | $12 | $14 |
| SEO Specialist | $12 | $14 | $16 |
| Content Moderator | $10 | $12 | $14 |
| Customer Service Agent | $10 | $12 | $14 |
*Prices are a guide only. Valid as at July 2023 and may vary/change due to foreign exchange rates